RETURN & REFUND
At Victoria Punk, we want you to be completely satisfied with your purchase. If you have any questions or concerns about your order, please don't hesitate to contact us.
Returns
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We accept returns on unworn, unwashed, and undamaged items within 14 days of the delivery date.
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To initiate a return, please contact our customer support team with your order number and details of the item(s) you wish to return.
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Once your return request is approved, we will provide you with instructions on how to return the item(s) to us.
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Please ensure that the item(s) are securely packaged and include all original tags, envelopes and packaging.
Refunds
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Once we receive your returned item(s), we will inspect them to ensure they meet our return policy criteria.
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If your return is approved, we will process a refund to your original payment method within 1-7 business days.
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This could varry based on your location and payment method
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Please note that shipping costs are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to our error.
Exchanges
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If you would like to exchange an item for a different size or color, please contact our customer support team to arrange the exchange.
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Exchanges are subject to availability. If the desired item is out of stock, we will issue a refund for the returned item(s) instead.
Defective or Damaged Items
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In the unlikely event that you receive a defective or damaged item, please contact us immediately so we can resolve the issue.
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We may request photos or additional information to assist with the assessment of the damage or defect.
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Depending on the circumstances, we will provide a replacement, exchange, or refund for the affected item(s).
Contact Us
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If you have any questions or need assistance with a return or refund, please don't hesitate to reach out to our customer support team at info@victoriapunk.com.